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Case: The online name is “tested and qualified†but it is a problem with used cars.
Ms. Zheng temporarily stayed in the field for a period of time in May this year. In order to facilitate family travel, they plan to buy a second-hand scooter. Ms. Zheng saw an advertisement of an e-commerce superior x used car shop, claiming that there were massive car sources, professional testing, quality assurance, and that she could “buy a car at half price†through car loans. She fancy a price of 160,000 yuan. Reiz used car, and then paid. When they were in the process of transferring the house, they found that the car had been transferred six times before. Ms. Zheng and her family drove the car to the 4S store for testing, and found that the engine of the car was dismantled and there was a problem with the engine cover leaking oil. Ms. Zheng believes that this is a problem car with an accident. He contacted the second-hand car e-commerce staff to complain, but the staff told them that the engine oil leakage is not within the scope of detection, and it is not a major accident and will not be refunded.
Coincidentally, Mr. Li, through an e-commerce platform, took a fancy to a second-hand Mercedes-Benz sold in a foreign country. According to the “100-tested†test report provided by the e-commerce, the vehicle was “qualified for quality inspection†and “none. Major accident". Mr. Li went to the field to pay the money and took the car home. When he went to the repair shop for inspection, he found out that it was actually a soaking water truck. Not only did the chassis oil seal leak oil, the motor rusted, but also the sump marks in the center console. After making a lot of negotiations with the e-commerce platform, and then looking for the relevant departments to intervene, the e-commerce platform promised to "green light" to give him a return. However, Mr. Li still wonders, the second-hand car e-commerce platform claims to not sell the accident car, what is the standard?
The reporter secretly visited the e-commerce: 10 minutes to complete the "professional test" did not see the problem
The issue of integrity involving car conditions is the core selling point of e-commerce based on online transactions. Second-hand car dealers have not promised to produce "professional testing quality" and "no major accident car". But what about the actual situation?
In order to test whether the hundreds of inspection items used by the used car e-commerce company are really "professional and reliable", the reporter will not refrigerate an air conditioner at the end of September. About five years old car will try to sell through e-commerce platform.
After the reporter used the xx letter used car app to upload the basic situation of the vehicle, he followed the appointment instruction and drove the car to the designated direct store location of Xinyi Road. That is, a staff member used a simple instrument to test the vehicle. He indicated that the reporter could Waiting in the office. The reporter stayed at the scene and saw that the staff member was holding a professional testing tool that was said to be “independent research and developmentâ€. After opening the hood and checking the water tank, girders, engine screws, etc., he looked around the body and tested the paint surface. Interior and exterior decoration. In less than 15 minutes, the staff said that the car conditions were no problem and gave the reporter an evaluation price. After the reporter indicated that the quotation was slightly lower, the staff member drove the vehicle around the nearby road and reported another evaluation price of more than 1,000 yuan. The whole process of testing and evaluation is simple and fast, and there is no process of viewing the vehicle chassis with a lift. What made the reporter stunned was that the staff spent more time on the “detection†of driving the vehicle into the shed to position it, using their billboards to block the license plate, and using the SLR camera to take pictures of the vehicle.
Subsequently, the reporter went to another service point of the car xx used car e-commerce for inspection and sale. Similarly, there is no large-scale instrumentation in the test here. The staff has a simple tool such as a flashlight, a paint surface tester, and a tablet computer. After about 10 minutes, the "professional test" is quickly and succinctly performed. Facing the reporter's doubts, the staff said: "Second-hand vehicle inspection and evaluation, experience is far more important than the instrument." In the test report, the reporter's vehicle was certified as "tested" and marked without any quality problems.
The most unexpected thing for the reporter was that the reporter tried to fill in the vehicle information on the third used car platform and deliberately mistyped several vehicle information such as the configuration and the number of kilometers, but the results showed that it passed. The vehicle information that appears on the platform, the background review is so simple, the source information is really difficult to distinguish.
Physical store: meticulously identify small scars, poor cooling, etc.
So, what about 4S shops that also have used car business? The reporter drove to a 4S shop in a car and said that he hoped to sell the old car to replace the new car, and was told by the 4S shop that it needed to be tested. After the after-sales technician drove the reporter's vehicle to the repair shop, the car was lifted by the lift, and the engine room, interior and exterior trim and chassis were tested for more than 20 minutes. The reporter saw in the shop repair shop that the 4S shop will also use the flashlight and simple instruments for inspection, but the important positions such as the motor and the solder joints under the seals are more in-depth and careful.
The final test report also pointed out in detail the problems of small flaws in the vehicle and poor maintenance of air-conditioning and refrigeration. In addition, the 4S shop staff told reporters: "The data backstage can check the maintenance record of the vehicle, whether there is a major accident or soaking water at a glance." Liu Fengfu of Dongfeng Honda Hengtongda analyzed that the general vehicle accident will carry out insurance claims. The repairs involving important parts will be handled by the 4S shop. The used car dealers outside these maintenance records may not be able to find out, "unless they also look for 4S stores to spend money." He pointed out that the second-hand vehicle test report can withstand the test, not only rely on the experience and professional equipment of professional test technicians, but also through careful inspection, to determine whether the vehicle has disassembly, replacement, oil leakage, mechanical failure, Aging damage, accidents, fire, blisters and other issues. In addition, if you encounter problems such as oil marks on the side of the engine cover, professional testers should also explain the reasons and effects to the customer.
What is important is that the branded used cars provided by the 4S shop are tested and certified. Once sold, they are provided with a one-year or two-year warranty period similar to the new car, which gives consumers more peace of mind.
Focus of rights protection: blurring the boundary of "accident car"
The reporter noticed that the different definitions of “significant accident vehicles†by used car dealers often become the focus of consumer rights disputes, and even some used car e-commerce users customize the “significant accident damage vehicles†type to avoid responsibility. For example, the customer service of a second-hand car e-commerce company said: as long as it does not involve major accidents, structural damage, fire, blisters, other vehicle conditions are not within the scope of compensation for refundable vehicles.
Master Liu, who works in the 4S shop, told reporters that from the perspective of vehicle maintenance, especially the removal of vehicles with core components such as engines, which may affect the service life and performance in the future, the practice must be labeled as "overhaul" in the second-hand The price of the car will be greatly reduced. "From the perspective of various insurance companies, as long as they hit, the vehicle is damaged, even if it is an accident car. But the second-hand car e-commerce said that there is no major accident, not a major traffic accident under the Road Law, but that the important parts of the vehicle are not Damage.†Mr. Liang, a local used car appraiser in Guangzhou, said: When the vehicle collides or has damage, it will damage the car beam, frame and other parts, and it needs to be repaired by cutting, welding, etc., which has structural damage. Vehicles are regarded as accident vehicles, soaking vehicles, fire trucks and other special accident vehicles should pay more attention. Miss Zheng and Mr. Li’s car, one that was dismantled by the engine and one that had been soaked in water, belonged to the scope of the accident vehicle, and should be truthfully told. In the interview, many consumers attach great importance to the test report of used cars, and believe that even if it is not an accident car, all kinds of small problems on the used car body should be carefully marked so that the car can be noticed in the future.
Experts suggest that a “third party†authoritative assessment management system should be introduced
The original intention of second-hand car e-commerce is to solve the problem of information asymmetry in terms of vehicle condition and price during the transaction process. However, the test report of the used car e-commerce platform cannot truly restore the car condition, and it is impossible to provide detailed historical information and maintenance records for consumption. It is inevitable that consumers will be suspicious of the "gold content" of hundreds of test reports.
China Automobile Circulation Association has previously analyzed the analysis of used car e-commerce industry: consumers should be cautious about online buying and selling used cars, and second-hand car platforms should also strengthen self-discipline. However, the current industry lacks government industry regulation for the sale and purchase of used car networks, and the lack of management measures is the reason for the mixed use of used car e-commerce. "Second-hand car e-commerce platform for the volume of 'good-looking' and control cost considerations, it is difficult to do every job can be tested for each car." Provincial Automobile Distribution Association related person in charge, said "e-commerce is a popular foreign used car Trading mode, but it is difficult to guarantee the authenticity of self-testing. It is currently lacking an authoritative third-party evaluation system for domestic used car transactions. Only through third parties can we be truly open and transparent."
Dongfeng Honda Hengtongda store's second-hand car department official told reporters that most of the so-called "100% personal real car source" of used car e-commerce, more than 80% of the local used car dealer stalls, the second-hand bought and sold The price of the car is not much better than the market. He believes that it is more appropriate to go to the second-hand car store directly. For example, the certified second-hand car of the 4S shop of the automobile brand has the professional testing certification and the follow-up warranty promise, and the car condition is better. Even if there is a problem, there will be no embarrassing situation that the store owner can't find the rights. Text / Guangzhou Daily reporter Deng Li
The reporter unannounced visits to used car e-commerce companies to find hundreds of tests such as passing
Abstract Used car e-commerce has been very hot in recent years. These second-hand car e-commerce companies, which are known as “get rid of middlemen†and “make used cars more transparent and secureâ€, have attracted the attention of many consumers. However, there are consumers who remember...
Second-hand car e-commerce has been very hot in recent years. These second-hand car e-commerce companies, which are known as “get rid of middlemen†and “make used cars more transparent and secureâ€, have attracted the attention of many consumers. However, some consumers have reported to reporters that they have bought a problem car through a used car dealer! The reporter unannounced visits to some used car e-commerce companies and found that most of the vehicles that claimed hundreds of items were “walking through the scenesâ€, and the “strict check†of the car conditions was ineffective.