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That was the day before many years ago, the boss arranged an important test of the production of new products. It is said that after the test was successful, the new product was sent to foreign countries for trial use. The test CEO always attached great importance to it. He had been commanding and supervising on the spot until the new product was produced and transferred to the processing process. He then returned to the office to handle the transaction.
At that time, as a quality department supervisor, according to the arrangement of the boss, I always kept a close eye on the production testing process of this new product to ensure that all links met the requirements. This product is almost every step forward, I have to report the quality progress to the boss.
The CEO called and asked about the processing of the product. I reported that everything was normal and there was no problem.
He still swears: After the process is over, let me immediately go to his office. I promised, I feel that this experimental product is unusual and I don't dare to be sloppy.
Keep an eye on all the links, I am afraid that I will be born again.
Finally, the processing was completed, and the operator of the last process carefully rolled the new product diamond composite sheet into a ziplock bag and gave it to me.
I took the ziplock bag with the product and went to the office of the upstairs boss. At the corner of the stairs, the accident happened, the ziplock bag was not taken well, and the product of the paper roll slipped out of the bag and fell out.
I am embarrassed, the diamond layer is afraid of colliding with each other, and it will be broken.
I hurried to squat, and sure enough, dozens of diamond layers hit the gap. I didn't know what to do, I didn't even think of it. In this section, I can still do such a thing in me! I am so annoyed, how can I be so careless, I am broken by such an important new product, the previous work is in vain, and there is no way to guarantee the delivery time promised to the customer? What a big mistake in work, how can the company assess me, severe punishment, severe criticism, and profound review... I can’t imagine, oh, it’s not important to assess yourself. The key is such an important thing, how should I face it? CEO?
I carefully picked up the product and wrapped it up. Very embarrassed to go to the boss's office.
Knock on the door and go in.
“Is the product ready?†The boss explored the body and asked me excitedly.
"Yes, but..." I am incoherent.
I put the product on his desk, and I was frustrated about the product's breakdown. I didn't dare to look at his angry look, waiting for him to lose his temper. I didn't think of it, it didn't happen. The boss just picked up the product and looked at it for a while, saying nothing. I am even more embarrassed, very uncomfortable to say: I know this product is very important to the company, I am working wrong, request to accept the company's assessment and processing.
The next words of the boss made me admire and moved. He said calmly that you don't have to blame yourself. If you use the tray to come over, this may not happen. In the process of management, there are always new problems that cannot be imagined. It is necessary to carefully plan and prevent and stop the occurrence of problems. Let's do this test again. From the time of production to the delivery of the company's products, how to avoid the damage during the whole transportation process must be considered clearly and prevent problems. In the past, this is not perfect. You write a document on this standard process. There is a similar incident, and if the process file is still practical, it will not be a good thing to happen today. Don't judge you anymore.
After coming out of the boss's office, I have no fear or frustration, and my heart is relieved. The CEO’s handling of this matter reflects the trust and respect of the employees. He did not scream and sternly criticize. His frankness reflects the humanization of management. His personality charm is inspiring and inspiring me. I am full of responsibility, and I have established the goal of work: how to make the product not break in all aspects.
Back in the job, I have been collecting statistics on the secondary waste products that have been put into storage for the past three months, and have carefully analyzed the reasons. For these reasons, I also asked the workshop directors to discuss practical improvements. One month later, the process document "Product Protection Management System" that I compiled was released, and was approved, and became the basis for the company's management control and the criteria for assessment. I fulfilled his expectations and turned this accident into a good thing.
This has been a long time, but the effective management of the boss has made me understand that management can also turn accidents into gains.
Sifangda: the value of an accident
Abstract In enterprise operation management, assessment is an important part of performance management. Companies can hope to judge the ability of personnel through assessment and control management activities. Our company is no exception, the assessment system, the standard forests, all in one, all the people check, special...
In enterprise operation management, assessment is an important part of performance management. Companies can hope to judge the ability of personnel through assessment and control management activities. Our company is no exception. The assessment system and standard forests are all available, and the personnel are inspected, and the data is collected by special personnel. However, an accident that I "created" for the company a few years ago, not only did not have an assessment, but also brought me a lot of touch, still remembered still remembered, still feel very meaningful and unforgettable.